LEGAL REFERENCE

Your Privacy Matters to Us

We built xera88 around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
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xera88 Your Privacy Matters to Us

How We Handle Your Information

When you join xera88, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and deliver our casino and sportsbook services. We use encryption and industry-standard security protocols to protect your account details, payment history and gaming activity. Your information is never sold to third parties. We comply with data protection laws in supported regions and

retain your data only as long as necessary to provide our services and meet legal obligations.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any concerns about how we handle your personal data, account security or payment information.
Account Settings Review and update your personal details, communication preferences and privacy settings directly from your xera88 account dashboard at any time.
Data Requests Request a copy of your personal data or ask us to delete your account by contacting our support team. We'll respond within the timeframe required by local law.
EDITORIAL CLARITY

Privacy Standards We Follow

Encryption

All transactions through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never touch our servers unprotected.

Third-Party Audits

We undergo regular security assessments to ensure our data handling meets international standards and protects your account information.

Compliance

Our privacy practices align with data protection requirements in supported regions across Indonesia and Southeast Asia.

No Data Sharing

We do not sell, rent or share your personal information with marketing firms, data brokers or unaffiliated third parties.

Transparent Logging

Your account activity, login history and transaction records are logged securely and accessible to you on demand.

Incident Response

If a security issue affects your data, we notify you promptly and provide guidance on protecting your account.

Privacy Across Our Platform

Live Casino TablesYour session data and betting history are encrypted and stored separately from your payment information.
Slot LobbiesGame preferences and play history are tied to your account but never shared with game providers without your consent.
Sportsbook MarketsBetting slips and market activity are logged for your records and dispute resolution, kept confidential.
DANA & OVO DepositsPayment credentials are tokenized; we never store your wallet login details or full transaction IDs.
GoPay & QRIS PaymentsTransaction references are retained for reconciliation and your account statement, encrypted at rest.
Account VerificationIdentity documents you upload are scanned for verification then deleted after 90 days unless law requires retention.
Communication PreferencesYou control whether we send promotional emails, SMS or in-app notifications about new games and offers.
AT A GLANCE

What Defines Our Privacy Approach

Account Ownership Your xera88 account belongs to you. You can download your...
Payment Security DANA, OVO, GoPay and QRIS transactions are processed through secure...
Minimal Collection We ask only for information needed to verify your identity...
Local Compliance Our privacy practices respect data protection laws in supported Indonesian...
Breach Notification If your data is compromised, we notify you and relevant...
Cookie Transparency We use cookies to remember your preferences and keep you...

Privacy Policy Questions

We retain your account information for as long as your xera88 account is active. After you close your account, we keep records for seven years to comply with financial regulations in supported regions, then delete them securely.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll compile your personal information, transaction history and account activity into a file within five business days.

We share only the minimum data needed for game providers like Pragmatic, Evolution and PG Soft to deliver their services. Your payment details and identity documents are never shared with them.

Yes. We use tokenization and encryption so your wallet credentials are never stored on our servers. Payment processors handle your sensitive details directly through secure channels.

If xera88 is acquired, your privacy rights remain protected. Any buyer must agree to honour this policy or notify you of changes. You can request deletion before any transfer takes effect.

Click 'Unsubscribe' in any promotional email, or log into your account and toggle off marketing notifications in Settings > Communication Preferences. We'll stop sending promotional messages within 48 hours.

Email [email protected] with any privacy questions or complaints. We respond within five business days. For data requests or deletion, include 'Privacy Request' in your subject line.